The terms that govern this website, our client portal, and the direct-mail services we provide. By using the site or engaging us, you agree to what's below.
These Terms of Service ("Terms") govern your use of this website (the "Site"), the Rendaero client portal, and the direct-mail services we provide. They form an agreement between you and Rendaero, Inc. ("Rendaero," "we," "us"). By using the Site or engaging us, you confirm you've read and agree to these Terms and our Privacy Policy. The specific commercial terms of any engagement — scope, volume, pricing, and start date — are set out in the order or services agreement you enter with us; if anything here conflicts with that agreement, that agreement controls for the services. If you're agreeing on behalf of a company, you represent that you have authority to bind it.
Rendaero is a full-service direct-mail marketing company for home-services businesses. We identify likely-interested homeowners, produce a personalized postcard for each one (including an AI-rendered image of the property with new turf installed), print and mail it, and provide call tracking and reporting. We run the process for our clients — we do not license our software for self-service use. Plans and indicative pricing are described on our pricing page and may change.
The Site is informational. Where we provide a client portal, it lets authorized users of a client business view their campaigns and call activity and update their branding and pricing inputs. You're responsible for keeping any login credentials secure and for activity under your login; notify us promptly at security@rendaero.ai if you suspect unauthorized access. We do not offer self-service campaign creation or list uploads through the Site or portal.
To use our direct-mail services, a home-services business engages us through an order or services agreement. By engaging us, you confirm that you are authorized to market in your service area; that the branding, contractor license number, offers, and pricing inputs you provide are accurate and yours to use; and that you'll comply with the laws applicable to your business and to direct mail and telemarketing, including honoring do-not-contact requests we pass along to you. We handle list selection, creative, printing, and mailing; you answer the calls and serve the customers.
You agree not to use the Site, portal, or services to:
We may suspend access for violations of this section without prior notice.
Engagements typically include a recurring platform fee plus per-callback charges based on each home's estimated job size, as described in your agreement and summarized on our pricing page. We invoice for the services; fees are due as stated on the invoice and are non-refundable except as required by law or expressly agreed. We may change pricing on reasonable notice, with changes applying to future billing periods. You can pause or stop service as your agreement allows; callbacks generated by mail already sent may continue to bill, since direct mail can prompt calls weeks after it lands.
The Site, the portal, our software, models, designs, and brand are owned by Rendaero. The AI-rendered images and finished postcards we create for a client's campaign are licensed to that client for use in their own marketing; we keep ownership of the underlying tools and technology. Brand assets a client provides remain the client's property, and the client grants us the rights needed to use them to produce and send that client's mail.
AI-rendered images are illustrative representations of a possible installation — not photographs, and not a guarantee; actual results vary. Lawn-size and price figures are estimates derived from available property data and the client's rate inputs, and are approximate; the installer provides the binding quote. Our postcards carry these disclaimers.
We rely on third-party providers — for hosting, mapping and imagery, AI inference, telephony, and postal fulfillment, among others. Their platforms are governed by their own terms and privacy policies, and we're not responsible for their actions or outages.
The services and Site are provided "as is." We don't guarantee any particular response rate, call volume, lead quality, or return on investment, and we disclaim all warranties not expressly stated in these Terms, to the fullest extent permitted by law.
To the fullest extent permitted by law, Rendaero's total liability arising out of or relating to these Terms, the Site, or the services is limited to the amounts paid to us for the services in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.
You agree to defend and indemnify Rendaero against third-party claims arising from the content, branding, offers, or instructions you provide; your use of the Site, portal, or services in violation of these Terms; or your violation of any law or third-party right.
We may suspend or end access to the Site, portal, or services for material breach of these Terms or your agreement. Provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, and indemnification — survive termination.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Maricopa County, Arizona, and both parties consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. We'll post the updated version here with a new date and, for active clients, communicate material changes directly.
Legal notices: legal@rendaero.ai or Rendaero, Inc., Attn: Legal, 4539 N 22nd St, Ste N, Phoenix, AZ 85016-4639.